Bucket of Worms. Worms for fishing and composting. The Worm works wormery.

Customer Feedback

We value the feedback we get from customers. Since we started our online business we have had many enquiring phone calls and emails, and also appreciating feedback of the service we provide, whether it is for the speed of delivery or the time spent on sharing our experience on worms and wormeries.

We would appreciate it a lot if you would share with us and other customers your experience with our products. Send us an email, and if you allow it we will post it on this site. We, as well as other customers, can learn a lot from your feedback.

Robert Robertson, Stirlingshire (June 2008)

Hi there
Just an email to let you know how pleased I was with your worms. I got them for the fishing in May and they are still going strong. I would recommend them to my other anglers as I have done to my friends. Well done for an excellent product.
Yours in sport
Robert Robertson

Mike and Bob, Norfolk (April 2008)

Hi Juila and Martyn
Thank you for such a quick delivery of the rescue pack which arrived this morning.
My dad I have both started wormerys dad for composting his vegetable waste and myself for disposing of dog waste (we won't be using the compost it makes for anything that will be used for human consumption mainly for flowers). We both have set up and waiting to see the results from our new wriggly friends and will keep you posted on our progress.
Once again thank you and we can't recommend you enough for service and advice that is supplied. So keep up the good work and if all goes well I'll be setting up one for the vegetable waste too.

Jo, East Sussex (March 2008)

Hello Julia,
I was just about to email you! I wanted to thank you for your reply to my question last week about adding an extra tray - I actually added my second tray tonight, a fact that I am weirdly proud of! :-)
I cannot believe how happy and contented I feel having these worms in my life! The pride I get when I check on them every other day and see the proliferation of teeny little new worms in contrast to the huge, fat, happy big worms who are making short work of our household scraps!! We are already seasoned composters and regularly take a caddy of peelings, etc, down to our allotment, but having the worms here and seeing an almost immediate benefit from their wriggly presence, is great. Previously, we used to give the majority of our kitchen scraps (being vegetarian, plenty vegetable odds and ends) to our two pet rabbits who had free range of our smallish city garden, but sadly a fox found himself a tasty meal just before Christmas . . . meaning that until now we've had a lot more peelings going spare . . . . .
I am amazed at how quickly the worms have become established and how easy the whole process has been. They are currently situated in the kitchen as the temperature in the garden has been frequently below 5 overnight - but as soon as I am able, I will be moving them outside. A sceptical friend was surprised at how the only odour from the entire wormery was only detected when I held a handful of their rich compost right under her nose! And it's a *really lovely* earthy smell . . . . not sure I can say the same about the jar of crushed eggshells that I have been saving - I opened that this evening and we all had to retire from the room pretty sharpish!
As someone whose previous opinions of wormeries had been shaped by other people's festering heaps of rotting veggies and swarms of fruit flies, I really did my research before choosing the right wormery for us - and have continued to ensure that I am following the comprehensive instructions! It was a big gamble and quite an expense but I would not hesitate to not only recommend The Worm Works as a brilliant way of composting with worms, but also to express how impressed I have been by the friendly and attentive customer service that you have consistently provided. I would definately recommend Bucket Of Worms!
Of course, I would be more than happy for you to put my feedback on your site.
Thanks again for your help - I will let you know if I need any help with the much anticipated second tray.
Enjoy your weekend,
very best wishes,
Jo

Hello Jo
Congratulations, it sounds like everything is going very well in your wormery. They are obviously very happy, breeding well and cocoons hatching nicely. Everything that you have described in your wormery sounds completely normal and you are approaching it correctly. You will probably find that fewer and fewer worms go down into the collecting tray as the wormery gets more established. You will always find all sorts of 'bugs' in your wormery, they tend to be part and parcel of the composting process. The occasional, every 2-4 weeks, addition of small amounts of lime should prevent the wormery going acidic which can happen during the composting process.
If you cannot source any coir locally to you, the cheapest option would be to start a new tray using damp shredded newspaper and maybe a handful of compost from the first tray. I wouldn't take too much compost from your 1st tray yet, the worms are very happy and I wouldn't want to disturb the balance of such a newly established wormery.
As far as overfeeding goes, just make sure that the worms are active in amongst their current supply of food and that the scraps are well covered with wormcast before adding more food. From the sounds of things you are doing things just right.
You may find that it will get too hot inside your kitchen during the warmer months and it would be wise to place the wormery outside in a shaded spot when this happens.
I hope the above helps you.
Kind regards
Julia

Hello Julia,
Well, we've had the wormery in our kitchen now for about 3 weeks and we are really very impressed with it! I read all of the instructions very carefully and set them up accordingly. The worms themselves are making quick work of the scraps that we have given them so far and there is a great deal of fine compost in the bottom tray already - we are really impressed. I haven't added a second tray yet as I am unsure of what bedding I should put in - should I wait until there is a bit more of their own 'compost' and stick that in, about an inch thick? Will that be enough or should I find some more coir bedding from somewhere?
When we've checked on them, we've noticed many conjoined worms and lots of new cocoons, so I presume that they are happy enough. However, there seem to be quite a few cocoons dropping down into the collecting tray (as well as a few bigger worms) and so we've been gently moving them up. Is this okay? Also, when we lift the lid, we often find between 6 and 10 tiny baby worms clinging to the lid - is this normal? Again, we've been moving them back under the damp newspaper.
Finally, we seem to have *lots* of little bugs - I am presuming they are mites. Does this mean that we have overfed the wormery? Should I be doing anything about the mites, or just leave them to get on with it?? As the wormery is sited in the kitchen at the moment, I thought I should check to see whether these bugs might cause a problem outside of the wormery!
Thanks again for your help,
best wishes,
Jo

Chris, West Yorkshire (November 2007)

Before ordering my wormery from Bucket of Worms, I had already spoken to another supplier of the same wormery who confirmed that the quantity of worms supplied would be 100/150. The person on the other end of the phone was just someone working in a customer service department who was less than enthusiastic and seemed to possess no personal knowledge or experience.
After speaking to Julia I was in no doubt that this was the right place to order my Wormery. The wormery arrived two days later (a week ago today), well packaged and in good condition. At the moment I am a little concerned that I haven’t got it quite right.
By the time I had followed the instructions, added the contents of the bucket of worms and three days later added a layer of scraps, the bottom tray is only about one and half inches at the most from the top. Should I start the second tray and what it the best way of doing this. Do I just start adding scraps to the second tray??
I looked at the first tray this morning and the worms were in among the scraps but the scraps don’t seem to be disappearing yet. I appreciate that I may appear to be being impatient, but I am only concerned that I get it right for the worms.
Sorry to be a nuisance, your advice would be greatly appreciated.
Kind Regards

Hello Chris,
It sounds like you have done everything right so far. Do not add a second tray yet, just keep the first one for the moment. It is still very early days and you need to remember that the worms are not only eating your scraps but the bedding that they were supplied in and the coir. When the scraps that you have added get quite blotchy with wormcast, then it should be safe to add more scraps (a thin layer). You just need to take it easy for the first 2-3 months, the biggest reason for failure of a wormery is overfeeding!!
Where have you got your wormery? the cold weather does slow down their metabolism.
Did you get our wormery addendum with your wormery. If not let me know and I will email it to you. That will give ideas on how to start another tray (probably not needed for another month).
Just let me know if you have any more questions.
Good luck and best wishes
Julia

Hi Julia,
Thank you for your speedy response.
I have placed the wormery in my greenhouse, which is insulated with bubblewrap and I have a sheet of extra thick fleece to cover it with if necessary.
Thanks again.
Kind regards
Chris.

Hello Chris

I have attached a couple of pictures of one of our wormery trays (now onto tray no6) that I have just checked and could do with more food. You can still see some food but it has a good covering of wormcast. Hope it helps to give you an idea of when to feed.
Maybe feed them one more time and then add another tray - when I emailed this morning I forgot that the first tray fills up quickly because of all the bedding supplied with the worms. By adding another tray you are also spreading the feeding over two trays, reducing the risk of overfeeding (remember to initially feed in very thin layers).
Good luck

Don, Cheshire (August 2007)

Thanks Julia,
Worms arrived safely at 11.00am Thank you for your excellent service and hopefully, I will soon have some good compost!!
Regards,

Murdo, Cambridgeshire (August 2007)

Hello Julia,
Just to let you know I received my bucket of worms today Thursday and I am most impressed by the quality of the product, packaging and delivery.
Kind Regards

Phill, Cheshire (August 2007)

Dear Julia
The worms arrived (via the courier I have to point out!) before 9.00am this morning and are currently eating us out of house and home. :)
Many thanks for the very prompt delivery, Julia. No doubt I will be ordering other stuff from you at some point in the future.
Best wishes

Ingrid van Agtmael, Wiltshire (July 2007)

If, like me, you want a wormery but can't make any sense of all the different makes, models and types on the market, I'd strongly advise you to buy one from this family-run business.

I had spoken to lots of companies who none of them left me any the wiser. Julia at Bucket of Worms, however, was so friendly and gave me plenty of time to explain about the workings of the Worm Works and why it was better than most. At first I felt that the Worm Works cost more than I wanted to spend, but I am confident that it's worth the little bit extra.

The Worm Works and its inhabitants (a whole kilo of them, unlike all other wormeries, together with 2 kilos each of worm treat and lime) arrived the day after ordering. The (american) instruction guide is not as clear as I would like, but I phoned Bucket of Worms several times and each time Julia took all the time in the world to give advice and guidance.

If like me you can't see the wood for the trees (or the worms for the wormeries), buy your wormery from this friendly but professional company!!

Boyd, Norfolk (July 2007)

Hi Julia
Just to let you know that the wormery arrived yesterday and the worms have moved into there new home and settling in. Thank you again for your speedy service.
Regards

Calum, Isle-of-Lewis, Western Isles (July 2007)

Just want to say bucket arrived last wednesday all in good order. Many thanks for all your help and hope to deal with you again sometime.
Regards